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Got a question? Browse through our most frequently asked questions to find the answer.
No, you cannot use headphones during the exam and your ears must be visible at all times. You are permitted to wear earphones during the listening test only. Learn more about the test rules here
No, you must be alone for the speaking exam. You will be required to show the examiner your passport during part 1 of the exam and also show your room to ensure you are alone.
Learn more about the test rules here
Please contact us using the webform if it has been over 48 hours after the speaking test and you still haven’t received your results.
We’ll work on getting this resolved on priority.
No, your valid original passport is required for registration and during the speaking exam.
We’ll have to manually reset your account. Please get in touch with us using the contact form on this page. Most account reset queries are resolved within 24 hours.
No, you are not allowed to use a dictionary, thesaurus, translator, or any kind of study aid during the ELLT.
No, you must use a laptop or desktop computer with a camera for your speaking exam. You cannot complete the speaking assessment on a mobile phone.
Please get in touch with us using the contact form on this page. We’ll try to reset your modules within 24 hours.
If an ELLT candidate has a special education need (SEN) then this should be reported to the ELLT Academic Team upon registration. The candidate must produce a medical report with the details of the diagnosis and any recommendations. We support candidates with SEN and will make any reasonable adjustments to help the candidate taking the test.
The range of modifications include, but are not limited to:
No, once you have completed your essay and submitted it you will not be able to access it again, you will be required to answer questions about your writing test during your speaking test. We recommend remembering what you wrote about and even making some brief notes about your essay so you can prepare for the speaking test.
If you encounter any problems on the day of the speaking exam and need to reschedule, email us at email@example.com or contact us using the form here
Your overall level reflects an average of the reading, listening, writing, and speaking scores, where each component is equally weighted.
Your ELLT certificate is valid for 18 months.
We highly recommend that you read your ELLT report to see which skills require further improvement and practice. We have a range of courses available to help boost your level. More details can be found here.
If all your 4 skills are at a B1+ or above, then we recommend taking the ELLT Preparation Course. This course teaches you the techniques and strategies required to succeed in your ELLT and allows you to achieve the desired level. More details can be found here:
Yes, you may appeal your writing and/or speaking result within 14 days of test completion. It costs £30 and will take 14 days to process. To request an appeal please fill out this form: https://oidigitalinstitute.com/appeal/
Yes, you are allowed to take the test up to 3 times. To retake the test please log into your ELLT portal and purchase a new license.
If you disagree with the speaking score you can file an appeal for a recheck or retake the test. It is not possible to re-take only the speaking exam again, you would need to re-attempt the whole test.